don’t like to think about things going wrong at home but being prepared can make all the difference. Whether it’s a plumbing nightmare, electrical drama or a sudden power outage, knowing what to do in a pinch can save time, money and stress. 

Here’s how to handle 10 common home emergencies that most Aussie households will face at some point.

1. Burst Water Pipe

A burst pipe can go from a nuisance to a full-blown disaster in minutes. The first step is to turn off the main water valve—this is usually at the front of your house near the garden tap. Once the water is off, turn on your taps to drain the remaining water. Mop up excess water quickly to minimise damage and call a licensed plumber as soon as possible. 

Burst pipes are often one of the most urgent plumbing problems caused by storms, especially when sudden pressure changes or debris impact your home’s plumbing system. If the water has reached power outlets, don’t touch anything—call an electrician to check for safety hazards.

2. Power Outage

Power outages can happen during storms, high winds or when there’s an issue on the grid. First check if the outage is just your home or if your neighbours are affected too. If it’s just your home, inspect your switchboard to see if a safety switch has tripped.

If that doesn’t work it’s time to call an electrician. If the whole area is out, notify your energy provider and use torches instead of candles to reduce fire risks.

3. Gas Leak

If you smell gas, don’t panic—but act quickly and cautiously. Follow these steps:

• Turn off the gas supply at the meter immediately.
• Open windows and doors to let fresh air in.
• Don’t use electrical switches or anything that might cause a spark, including phones.
• Evacuate the house if the smell is strong or you feel unwell.
• Call your gas provider or a licensed gas fitter from a safe distance.

Don’t go back in the house until you’ve been told it’s safe to do so.

4. Blocked Toilet

A blocked loo is not just unpleasant—it’s a hygiene disaster. Start with a good old fashioned plunger and give it a few good pumps. If that doesn’t work a drain snake or auger can be used to clear minor blockages. 

Still not flushing? Time to call a plumber. Don’t flush again as it could make the mess worse.

5. Water Heater Failure

No hot water is especially frustrating in winter. First check if it’s a power issue. For electric systems check the switchboard for a tripped circuit breaker. For gas units check the pilot light is still on. 

If everything looks normal but the water’s still cold the thermostat or heating element may have failed. Call a qualified technician for repairs—hot water systems should never be DIY’d due to safety regulations.

6. Fire in the Kitchen

Kitchen fires are the most common household emergency especially when cooking is left unattended. If a fire breaks out:

• Turn off the heat immediately—if it’s safe to do so.
• Don’t use water to put out oil or grease fires.
• Cover the flames with a metal lid or use a fire blanket.
• Keep the oven door closed if the fire is inside.
• Use a fire extinguisher only if you know how to use it.
• Evacuate the house if the fire can’t be contained.

Prevention tip: Never leave cooking unattended and always keep flammable items away from heat sources.

7. Broken Glass Window or Door

Broken glass is a safety hazard especially if you have children or pets. Wear thick gloves and carefully remove any loose shards from the frame, placing them in a sturdy cardboard box or wrapped in newspaper. Secure the opening with cardboard, plywood or even a heavy duty garbage bag and duct tape until a glazier can do a proper replacement. If it’s a security risk contact an emergency glass repair service, many of which operate 24/7.

8. Leaking Roof

A leaking roof can cause damage inside fast, especially during heavy rain. Place buckets or pots under the leak and move furniture out of harm’s way. If safe go into the ceiling cavity and place a tarp or heavy duty plastic sheet to redirect water into a container. 

Do not attempt to climb onto the roof in wet or windy weather. Call a roofer for emergency repairs. It’s also a good idea to have your gutters cleaned regularly to prevent this from happening in the first place.

9. Pest Infestation

Waking up to find ants in the pantry or a possum in the roof cavity is not uncommon in Australia. Here’s how to deal with it:

• For insects like ants, cockroaches or spiders:
• Clean up food residue and seal entry points.
• Use store bought sprays, baits or traps.
• For termites don’t delay—call a licensed pest controller immediately.
• For larger animals (e.g. possums, rats or snakes):
• Don’t approach or trap them yourself.
• Contact your local council or wildlife rescue service for safe removal.
• Block off entry points to prevent future invasions.

Ongoing infestations often need professional treatment so don’t hesitate to call in an expert.

10. Smoke Alarm Going Off 

A beeping smoke alarm is annoying but never ignore it. If there’s smoke but no fire, ventilate the house and fan the alarm until it stops. Check the batteries if it’s a false alarm and replace them if needed—remember to replace your smoke alarm batteries every 12 months to ensure they’re always reliable. 

If your alarm goes off for no reason it may be too close to the kitchen or bathroom steam—consider moving it. But if the alarm sounds and you suspect a real fire, evacuate immediately and call emergency services. Don’t assume it’s just burnt toast!

Bonus Tip: Malfunctioning Air Conditioner

If your air conditioner isn’t working, you can try a few at-home remedies. You should check your power supply and ensure that it is functioning properly. A malfunctioning air conditioner can be as simple as a tripped circuit breaker. You can also check your air filter. It may be restricting airflow and require cleaning or replacing. If these quick fixes don’t work, call in experts like the Climate Plus maintenance and repair team.

Final Tips: Be Prepared

Emergencies happen at the worst possible times. Here are a few proactive steps to take so you’re not caught off guard:

• Know where your shut-off valves and switches are (water, gas, electricity).
• Keep essential tools and supplies handy: a torch, batteries, plunger, fire blanket, first-aid kit and basic tools.
• Maintain smoke alarms and ensure your fire extinguisher is within its service date. Store emergency numbers in your phone: plumber, electrician, gas fitter, glazier, pest control, State Emergency Service
• Check your home insurance to see what’s covered.

We can’t always prevent household disasters but knowing how to react calmly and safely will help you reduce damage and stress. With a bit of prep, awareness and the right professionals on speed dial you’ll be better equipped to handle what life throws at you.