FAQ

We only ship to Australia & New Zealand at this stage. If you are in Canada or the USA please contact us.

Yes, all of our products are proudly Australian-made.

Once you have checked out you would need to create a new cart. If you have not finalised your order yet you may be able to add more items if they are from the same manufacturer otherwise you may be prompted to split the cart into separate orders anyway.

We have a dozen different suppliers and manufacturers that make up the great offerings from the ShedBlog. They will ship to you from different locations around Australia. The online shopping system on the website cannot separate shipping so when it has products from different suppliers it will ask you to separate your cart (make several transactions) This, in total, will not cost you more but please, if you have any concerns, reach out to help@shedblog.com.au with an email and let us know.

“Some products can be collected, but they need to be prepaid before collection

Roller Doors – yes – we will deliver them to your nearest Stramit Industries depot and you can collect them from there.
PA doors – Yes, the pickup location is in Swan Hill for Larnec or Most Major Cities for others.
Lysaght steel products – Yes, from your nearest Lysaght branch.
Insulation – Yes, There are warehouse facilities in Adelaide, Melbourne, Sydney, Brisbane, and Perth.
Apex and Knee Portal Frame Brackets – Yes – From Western Sydney

Email us for further information at admin@shedblog.com.au “

Any time you discover damage as the goods are being delivered please ask the driver to note damage on the delivery docket. Take a photo or three. Email or call us.

WINDOWS – DON’T NOT SIGN FOR WINDOWS UNTIL YOU HAVE CHECKED INSIDE THE BOX. ASK COURIER TO WAIT. DO NOT SIGN OR ACCEPT WINDOWS THAT ARE BROKEN.

Please return DAMAGED windows with the same Courier/On-forwarder to allow replacements to be dispatched. Contact the ShedBlog on the same day to report such damage. Standard freight terms apply, once windows are signed for with the courier they are assumed to be in good condition, Our manufacturer WILL NOT replace or credit damaged windows that have been received and signed for.

Vermin seals – Rarely damaged – metal varieties can be re bent with a pair of pliers.

Insulation – rarely damaged, if you bought the tape with it you can stick a piece of tape on any cuts or tears. If severe, take a photo of the damage and email it through to us.

PA doors – Take photos especially showing the packaging through which the damage has occurred.

Cladding, Purlins, Battens, flashings – take photos, get driver to note damage, notify us as soon as possible.

Please be aware that not all locations are serviced for deliveries “to the door” and that you may be required to collect your order from a local freight depot that is used by the couriers that a particular manufacturer engages to deliver their goods. PLEASE try to supply an address that is attended business hours. If no one is home, the delivery may not take place. It’s a good idea to supply your work address or a local business that can accept the goods for you if you won’t be home. With Vermin & Ember seals you can tick a box giving us the authority to leave the goods…at your risk. NO P.O. BOXES PLEASE except for Corro Mount Plates.
At the Shedblog, rising freight costs have impacted our product prices. Consider choosing ‘pick up’ or ‘pick up’ and use your own carrier if the costs seem high. Do you have any questions? Please contact us.

It is not possible to return manufactured steel products of any sort for a refund. Custom products that have been made cannot be cancelled. PVC vermin seals can be returned at the customers’ expense and a 20% restocking fee will be applied. Custom applies to any coloured, shaped, angled, bespoke, altered or designed product.

Yes, our system issues a tax invoice when you pay for your order. We send custom order invoices through our accounting software Xero with Credit Card payments handled by STRIPE. If you wish, we can add a purchase order number to the invoice. Tax invoices come attached to the email confirming your order. If you do not receive your tax invoice and you require one, please let us know and we shall send you one.

No sorry, we service nationally as a supply only company. Most products can be installed by a handy person (see our guides) and if you don’t have one, a Handyman service like Hire a Hubby could help. www.hireahubby.com.au

We collect our customer’s and clients’ emails and may send you emails about your order, delivery or updates on new products, services and articles that may be of interest. You may opt-out by clicking the unsubscribe button in the email marketing.

Orders placed incorrectly or returned for exchange have a 10% restocking charge. The cost of return freight is borne by the purchaser. A minimum re-delivery charge of $38.00 will apply to the replacement order plus any additional price difference between products.

The various products we sell ‘normally’ travel with these freight companies or couriers. Should you wish to use your own, please contact us before purchasing.

Vermin Seals – TOLL, sometimes Australia Post

Corro Mount Plates & Corro Vents– small orders – Australia Post or large orders – TOLL

Larnec Sentry PA Doors & steel wall vents– TOLL

Kingspan Insulation – Varies, often Mainfreight Windows – Aramex and sometimes TOLL Taurean

Roller Doors & PA doors – via the Stramit Network Xtra locks – Australia Post or Aramex

Brackets – Barnetts, Simons, Australia Post, TNT, others

Stairs – Mainfreight

Lysaght – via Lysaght Network

Regular delivery times (Jan 15th – Dec 12th): Most Shed Products available through us are manufactured in 2 – 10 working days + delivery of 2 – 5 working days. The more remote you are the longer it may take. See below for estimates on production times and delivery. Some products do have longer lead times. If lead time is critical please call us to discuss at 0456 729 904 before ordering. Once a product is in the hands of the carrier or Australia Post it is out of our control and subject to the vagaries of their services. We will endeavour to supply a tracking number for you and provide that by email.

Christmas Delivery period (Dec 12th – Jan 15th): During Christmas and Easter period delivery times can vary. Expect extended lead times. In most cases, orders placed between 12th Dec and the 8th January will be delivered after 15th January. Generally, our supplier offices are closed for Christmas for up to two weeks and we are unable to get updates on manufacture or dispatches from them. If your product is time critical we suggest contacting us first before ordering the following. Ph 0456 729 904

On the other hand,

Windows – usually a month. But custom windows take longer which could be up to 4 months.

Vermin Seals – usually processed within the week after the order.

Doors – usually take a month but ETAs are provided once the order has been confirmed.

Manufacturing times (in working days) are subject to changes beyond our control. We have included this list as a guide on what to expect when all the ducks are lined up. We suggest contacting us first if you have a limited lead time as we do not wish to disappoint.

Lysaght products: Orders can take up to 48hrs to be entered into the Lysaght system. Most goods require manufacturing, and most regular sheeting and purlins are rolled within 7-10 working days after keying and before delivery or pick-up can commence. Production Schedules do vary from location to location and product to product. Some items have longer lead times of up to 4 weeks. If timing is a concern, please contact us first and we will get an estimated production time. Some products get manufactured interstate and shipped to local outlets.

Apex and Knee plates: are manufactured to order and currently have a minimum of 10 working days lead time plus shipping. The production schedule can vary outwards based on how busy the turret punch is. Lead times are currently up and are at least 10 working days. We suggest allowing 15 working days and an extra 3-5 days for the hot-dipped galvanised brackets like feet/footing brackets.

Footing Brackets: need to be hot-dipped in Gal and can take an additional 5 working days. Shed bracket orders with footing brackets tend to be 15 working days minimum.

Windows: ** Window lead times have moved out due to very high demand. expect 3-4 weeks **. The manufacture queue is usually from 10 to 14 working days before dispatch. This is longer for non-standard custom orders and at busy times of the year. The important message below is about window deliveries. (Custom size windows, Opaque, Toughened and Grey Tint Glass lead times are extended currently due to high demand, can be up to 12 weeks)

Larnec PA doors: production times are currently up, Standard 650/37/61 doors 10-15 days, Standard Sentry 200/47 15 days, other doors 20 days +, non-standard sizes, Double doors, customs, ultra skins and screened doors allow min 22 working days before dispatch.

Taurean PA doors: Pick up from various national depots usually approx 20-25 working days after order. Freighted – Doors are usually dispatched within 20-25 working days of the order. Delivery times are dependent on where in the order, manufacture cycle things fall and site location.

Vermin and ember seal products– usually despatched within 3-5 working days.

Shed Stairs: manufacture time is usually approx 10-20 working days dependent on the amount of hot-dip gal components.

Stable Panels: Currently 7-8 week lead time. Can be 4-5 Weeks, but currently 8 weeks.

XtraLocks: Usually dispatched in 2 working days via regular Australia Post or Aramex.

Orders received after 12:00 pm on any day may be deemed to have been received on the next working day due to manufacturers’ order confirmation time frame requirements.

We are adding to this guide all the time. – https://shedblog.com.au/how-to-install-shed-products/

If you are ordering products from 2 different manufacturers, the shopping cart can not calculate the shipping accurately as they ship from different locations. In this instance please complete one order and then complete any additional orders. If you have any question about this email admin@shedblog.com.au

Yes, it is safe to order online. Always look for the https: and a lock icon. Our credit card payment solution is via Stripe. Paypal can allow you to use your credit or debit card in a very safe secure environment. If you would rather do a bank transfer that option is available during checkout. Contact us by phone or email for our account details if the email with our details doesn’t arrive. You can still use your credit card at Paypal if you don’t have a Paypal account just look for the ‘use a credit card’ link when you land on the Paypal page. We can also accept CC over the telephone.

Send us your details at admin@shedblog.com.au and we can arrange a sample. Please also let us know what you need to achieve just in case we can suggest the best product for the job.

We provide our manufacturers and transport companies with your address and telephone number as supplied to us by you. We do not provide any third parties with your contact details unless they are providing a related service to you such as quoting, supplying, or delivering.

Manufacture Payments: Manufacture payments are non-refundable once manufacture has begun. Manufacture does not commence until full payment is made.

A majority of our products are available in Colorbond and Zincalume.
Some of our steel products are also available in Galvanised steel.
Windows and Sliding Glass Doors are only available in Colorbond Colours.
PA Doors, Roller Doors, and Wall Vents can be Colorbond or Zincalume.
Vermin Proofing is generally grey like Shale Grey though some can be Colorbond to match external shed cladding.
Reach out and ask if you are in doubt?. For reference, you can visit this link for the list of colours available – https://colorbond.com/colours?product=roofing&finish=classic&material=colorbond-steel

It’s where you’ll find answers to the most commonly asked questions and maybe even some answers to questions you didn’t know you needed to ask.

We are a national company with the Shedblog head office in Toowoomba, Queensland. We service all over Australia through a wide network of manufacturers, suppliers and carriers. If you are in a rural or remote area, it is a good idea to contact us first so we can discuss the best way to supply you.

You are trying to order products from different manufacturers that ship with two different carriers. We cannot manage that in the same shopping cart. It’s kind of like going to the butcher for your meat and the grocer for your veggies.

Ordering online is usually the quickest option as you can add all the details you need when placing your order. If you have any questions please send an email to admin@shedblog.com.au and we will assist you with any advice you may need.

For vermin seals – see Product Exchange FAQ – see below for all other products.

Unfortunately, due to the nature of shed product materials, designs, colours, and sizes which in most cases are customized for you, there are no options for the return of your purchases under buyers remorse, change of mind, purchasing too much or the incorrect ordering of size, colours, shapes or texture.

Orders placed are based on electronic requests via our website’s shopping cart, or over the telephone. They are invoiced and order confirmations are sent. All invoices and order confirmation emails and any other communication from us to you should be checked by you for accuracy ASAP as they reflect what you have ordered, and what will be supplied.