FAQ

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Christmas Delivery period (Dec 11th – Jan 8th) : Note 15th Dec –> ORDERS PLACED NOW will probably be delivered in the New Year. During this period delivery times can vary. Expect extended lead times. In most cases, orders placed between 12th Dec until the 2nd January will be delivered after 7th January.
Orders for Verminseals/Emberseals/Mount plates after 17th Dec will probably not be shipped until 15th January due to the factory christmas shutdown. If your product is time critical we suggest contacting us first. Ph 0422 590 552.

Christmas 2018 orders, delivery, shipping

Christmas Delivery period (Dec 11th – Jan 8th) : The Shedblog website operation will continue to accept orders 24/7 online and place them with our manufacturers across this period. If you have urgent requirements please contact us before ordering. During this period delivery times can vary. Expect extended lead times due to high levels of demand at the production point. Many manufacturers will stop production or shipping out from their factories by the 20th Dec and it’s unlikely goods ordered near then would get delivered before Christmas.  In some cases orders placed from 12th Dec until the 8th January will be delivered after 8th January. If you have any questions please email admin@shedblog.com.au

Where is ShedBlog located?

We are a national company with the Shedblog head office in Toowoomba, Queensland. We service all over Australia through a wide network of manufacturers, suppliers and carriers. If you are in a very remote area, it is a good idea to email us first so we can discuss the best way to supply you.

Is Ordering Online the Best Option

Ordering online is usually the quickest option as you can add all the details you need when placing your order. If you have any questions please send an email to admin@shedblog.com.au and we will assist you with any advice you may need.

Is it safe to order online?

Yes it is safe to order online. Always look for the https: and a green lock icon.
Paypal can allow you to use your credit or debit card in a very safe secure environment. If you would rather do a bank transfer that option is available during checkout (look for the building icon during checkout. Contact us by phone or email for our account details if the email doesn’t arrive. You can still use your credit card at Paypal if you don’t have a Paypal account just look for the ‘use a credit card’ link when you land on the Paypal page. We can also accept CC over the telephone.

Damaged Products – What to do!

Any time you discover damage as the goods are being delivered please ask the driver to note damage on the delivery docket. Take a photo or three. Email or call us.

WINDOWS – DON’T NOT SIGN FOR WINDOWS UNTIL YOU HAVE CHECKED INSIDE THE BOX. ASK COURIER TO WAIT. DO NOT SIGN OR ACCEPT WINDOWS THAT ARE BROKEN.

Please return DAMAGED windows with the same Courier/On-forwarder to allow replacements to be dispatched. Contact the ShedBlog on the same day to report such damage. Standard freight terms apply, once windows are signed for with the courier they are assumed to be in good condition, Our manufacturer WILL NOT replace or credit damaged windows that have been received and signed for.

Vermin seals – Rarely damaged – metal varieties can be re bent with a pair of pliers.

Insulation – rarely damaged, if you bought the tape with it you can stick a piece of tape on any cuts or tears. If severe, take a photo of the damage and email it through to us.

PA doors – Take photos especially showing the packaging through which the damage has occurred.

Cladding, Purlins, Battens, flashings – take photos, get driver to note damage, notify us as soon as possible.

 

 

Do I get an invoice when I place my order?

Our system sends an email with ‘tax invoice’ included in the text.
Need more for an Invoice? – We send invoices through our accounting software WAVE with Credit Card payments handled by STRIPE. If you wish we can add a purchase order number to the invoice. These come in the email confirming your order. If you do not receive your tax invoice and you require one, please let us know and we shall send you one.

How do you transport my purchase?

Normally the various products we sell travel with these freight companies or couriers. Should you wish to use your own contact us before purchasing.

Vermin Seals – TOLL
Corro Mount Plates – Australia Post or TOLL
Larnec Sentry Doors – Mainfreight
Kingspan Insulation  - Often by Mainfreight
Windows – Fastway Couriers
Roller Doors – via the Stramit Network
Xtra locks – Australia Post
Brackets – Mainfreight, Direct freight Express, Barnetts, Simons, Auspost
Stairs – Mainfreight
Lysaght – via own trucks

Manufacturing Times

Manufacturing times (in working days) are subject to change and disruption beyond our control. We have included this list as a guide on what to expect when all the ducks are lined up.

  • Lysaght products : Orders can take up to 48hrs to be entered into the Lysaght system. Goods may require manufacturing, most regular sheeting and purlins are rolled within 5 working days after keying and before delivery or pick up can commence. Production Schedules do vary from location to location and product to product.  Some items have longer lead times of up to 3 weeks. If timing is a concern, please contact us first and we will get an estimated production time.
  • Apex and Knee plates : are manufactured to order and currently have a minimum 10 working days lead time plus shipping. Production schedule can vary outwards based on how busy the turret punch is. Lead times are currently up and at least 10 working days. April 2018 expect up to 15 days manufacture time.
  • Footing Brackets : need to be hot dipped in Gal and can take an additional 5 working days. Shed bracket orders with footing brackets incl could be up to 15 working days minimum.
  • Windows : The manufacture queue is usually from 10 to 14 working days before dispatch. This can be longer for non standard orders and at busy times of the year.  SEE important message below about window deliveries. (Custom size windows, Opaque, Toughened and Grey Tint Glass lead times are extended currently due to high demand, can be upto 4-5 weeks)
  • Larnec PA doors: production times are currently up, Standard 650/37/61 doors 10-15 days,  Standard Sentry 200/47 15 days, other doors 20 days +, non standard sizes, Double doors, customs, ultra skins and screened doors allow min 22 working days before dispatch.
  • PA doors: Pick up from various national warehouse usually 3-10 working days after order. Freighted – Doors usually dispatched within 5-10 working Days of order dependent or where in the order, manufacture cycle things fall.
  • Insulation: pick up orders usually ready in 1 working day, delivered orders usually dispatched within 2 working days, delivery then subject to freight company schedules, usually quite fast though. (couple days)
  • Manufacture Payments: Manufacture payments are non refundable once manufacture has begun. Manufacture does not commence until full payment is made.
  • Vermin and ember seal products– usually dispatched within 3-5 working days. Orders placed incorrectly or being returned or exchanged have a 10% restocking charge. The cost of return freight is born by the purchaser. A minimum re-delivery charge of at $38.00 will apply to the replacement order plus any additional price difference between products.
  • Shed Stairs : manufacture time usually approx 10-20 working days dependent on the amount of hot dip gal components.
  • Vents – Fixed or Operable : Large Louvre variety for manufacture, allow up to 22 working days
  • Garden Sheds : Allow production time of approx 5 working days before dispatch
  • Stables: Currently 7-8 week lead time. Can be 4-5 Weeks, but currently 8 weeks.

  • XtraLocks: Usually dispatched in 2 working days via regular Australia Post

Orders received after 12.00pm may be deemed to have been received on the next working day due to manufacturers ‘order confirmation’ time frame  requirements.

Do we have installers?

No sorry, we service nationally as a supply only company. Most products can be installed by a handy person and if you don’t have one, a Handyman service like Hire a Hubby could help. www.hireahubby.com.au

Delivery Times

Regular delivery times (Jan 15th – Dec 12th) :  Most Shed Products available through us are manufactured in 2-10 working days + delivery of 2-5 working days.  The more remote you are the longer it may take. See below for estimates on production times and delivery. Some products do have longer lead times. If lead time is critical please call us to discuss 0422 590 552.


Christmas Delivery period (Dec 12th – Jan 15th) : During Christmas and Easter  period delivery times can vary. Expect extended lead times. Most orders placed between 12th Dec until the 8th January will be delivered after 15th January in most cases. If your product is time critical we suggest contacting us first. Ph 0422 590 552.

Can you deliver to my door?

Please be aware that not all locations are serviced for deliveries “to the door” and that you may be required to collect your order from a local freight depot that is used by the couriers that a particular manufacturer engage to deliver their goods. PLEASE try to supply an address that is attended business hours. If no one is home, delivery may not take place. It’s a good idea to supply your work address or a local business that can accept the goods for you if you won’t be home. With Vermin & Ember seals you can tick a box giving us the authority to leave the goods…at your risk.  NO P.O. BOXES PLEASE except for Corro Mount Plates.

Can I pick up my order?

Some products can be collected, but they need to be prepaid before collection

Roller Doors  - yes – we will deliver to your nearest Stramit Industries depot and you can collect from there. Must pre-pay

PA doors – Yes, the pickup location is in Swan Hill for Larnec or Most Major Cities for others. Must pre-pay

Lysaght steel products – Yes, from your nearest Lysaght branch. Must pre-pay

Insulation – Yes, There are warehouse facilities in each capital city. Must pre-pay

Email us for further information admin@shedblog.com.au 

Should I insulate my shed?

The short answer is yes. It would depend on the purpose on the dwelling as to what insulation will be best suited. It will mean a cooler shed in summer and a warmer shed in winter.  You can email admin@shedblog.com.au for advice.

Can i pick up my insulation from the warehouse?

Yes there is a depot in all the capital cities apart from Canberra.
When ordering pick up from depot we will email you with the depot address along with your order number. Orders must be prepaid with us. The warehouses do not have payment facilities.

Melbourne.- Somerton

Sydney- Smithfield

Brisbane – Larapinta

Perth – Malaga

Adelaide – Largs Bay

Townsville – Bohle

Darwin – NT

Can I return whole unused rolls of Kingspan Insulation?

Yes, By arrangement, There is a 25% restocking fee + freight at own cost.

How much vermin or ember seal should I order?

It is always best to order slightly more than you need as the Minimum Order quantity for vermin & ember seals is 18m. This min qty is not set by us, it is set by the factory. So if you don’t order enough then you would be up for another lot of freight and potentially the minimum order of 18m. You can always email or call if you need special assistance calculating how much vermin / ember seal you need.

 

Where is Vermaseal made?

Australia! Northern Rivers region, NSW

My Superseal is not Fitting?

Usually due to incorrect installation method or ordering the wrong profile. Please send photo of the situation. Remember! Superseal installs at approx up 45 deg angle so please fix a receiver strip in place first, and place clip onto strip and check fit that way. Instructions are either attached to the box or inside the box.

Corro Mount Plates and Corro Mount Vents

Can I mix sizes and colours and Corro Mount Plates / Vents?

Yes – For Mixed colours with same size CMP, simply enter the variety of colors in the provided text box and how many of each when first placing the order before clicking add to cart.

Yes – For Mixed Sizes and colours – email your request to admin@shedblog.com.au with your requirements, your shipping address and colours and sizes and shedblog will email you an electronic invoice.

What is the minimum order for corro mount plates?

Minimum Order for Corro Mount Plates = 6 pack

What is the minimum order for corro mount vents?

Minimum Order for Corro Mount Vents = 6 pack

You can mix the colours of vents if needed by contacting us.

Roller Doors

We trade in Taurean Roller Doors, Australian made in Victoria and distributed through the Stramit Industries Network.

Delivery – For a modest charge you can have site delivery to most destinations that are near the main national highway network or you can collect by arrangement from a Stramit depot for only a small charge.

Roller Doors –  ordering width questions.

For Series A domestic door openings upto 3m wide you should add 25mm each side for the tracks, Eg. if your framed opening is 2.8m you should order a door curtain 2850mm wide. If your opening is 3m you should order a door curtain 3050 wide. 

For AA extra wide domestic roller door openings over 3m wide upto 5.1m wide you should order with 50mm each side for tracks. Eg 5m wide opening order a 5100mm wide curtain, for 4.2m opening order a 4300mm wide curtain.

For any series B light industrial doors there large tracks needing 50mm of curtain each side. So order 100mm wider than the opening. Eg 4m wide opening, order a 4100mm wide curtain . 5m opening, order 5100mm wide curtain.

Do Roller doors come with tracks and mounting brackets?

Yes they do as standard.
Domestic doors have a lock set.
Smaller commercial doors have chain operation and no lock set.

You should order planetary gearing with larger doors that are marked with <p> on our order forms

 

Roller Doors – more

How wide should I order my door? -  ordering width questions.

For Series A domestic door openings upto 3m wide you should add 25mm each side for the tracks, Eg. if your framed opening is 2.8m you should order a door curtain 2850mm wide. If your opening is 3m you should order a door curtain 3050 wide.

For AA extra wide domestic roller door openings over 3m wide upto 5.1m wide you should order with 50mm each side for tracks. Eg 5m wide opening order a 5100mm wide curtain, for 4.2m opening order a 4300mm wide curtain.

For any series B light industrial doors there large tracks needing 50mm of curtain each side. So order 100mm wider than the opening. Eg 4m wide opening, order a 4100mm wide curtain . 5m opening, order 5100mm wide curtain.

Do Roller doors come with tracks and mounting brackets?

Yes they do as standard.
Domestic doors have a lock set.
Commercial doors have chain operation and no lock set.
Over about 3.5m you should consider adding Planetary Gearing. We note these size doors on our website with <p>

 

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Can’t see or find what you need : Call us as we might have to or can get it for you. phone David with your request on 0422 590 552

Who also benefits from our Business? We support the chartity Save the Children with a regular monthly donation. It’s not huge, but it’s something for something good.

www.savethechildren.org.au

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