Any time you discover damage as the goods are being delivered please ask the driver to note damage on the delivery docket. Take a photo or three. Email or call us.
WINDOWS – DON’T NOT SIGN FOR WINDOWS UNTIL YOU HAVE CHECKED INSIDE THE BOX. ASK COURIER TO WAIT. DO NOT SIGN OR ACCEPT WINDOWS THAT ARE BROKEN.
Please return DAMAGED windows with the same Courier/On-forwarder to allow replacements to be dispatched. Contact the ShedBlog on the same day to report such damage. Standard freight terms apply, once windows are signed for with the courier they are assumed to be in good condition, Our manufacturer WILL NOT replace or credit damaged windows that have been received and signed for.
Vermin seals – Rarely damaged – metal varieties can be re bent with a pair of pliers.
Insulation – rarely damaged, if you bought the tape with it you can stick a piece of tape on any cuts or tears. If severe, take a photo of the damage and email it through to us.
PA doors – Take photos especially showing the packaging through which the damage has occurred.
Cladding, Purlins, Battens, flashings – take photos, get driver to note damage, notify us as soon as possible.
